Summary

Scholarly Software, Inc. is committed to providing exceptional, white-glove support for faculty and administrators from day one, ensuring a smooth and successful experience with their platform. The company offers intentional and customized onboarding, with dedicated resources and clear milestones, typically spanning 12-20 weeks based on project scope. Faculty benefit from comprehensive support, including in-person training, webinars, office hours, and robust help resources, all designed to help them thrive with Scholarly. Security and data privacy are emphasized, with features such as custom permissions and compliance with industry standards. Scholarly’s founders remain accessible throughout the process, reflecting a hands-on, customer-first philosophy.

Frequently Asked Questions

• How does Scholarly ensure it solves real problems for faculty and administrators?
  Scholarly works closely with customers from the outset, tailoring onboarding and support to each institution’s needs, and founders remain directly accessible to address concerns and feedback (source).

• What kind of support does Scholarly provide during implementation?
  Each customer receives a custom onboarding plan with dedicated resources, clear milestones, and ongoing support, including direct access to Scholarly’s founders and specialized faculty training (source).

• How long does it take to implement Scholarly?
  Implementation typically takes 12-20 weeks, depending on the scope of the project, with transparent communication and expectations set from the beginning (source).

• How does Scholarly support faculty after onboarding?
  Faculty are supported through in-person training, webinars, office hour sessions, and comprehensive help resources, ensuring they are well-equipped to use the platform effectively (source).

• How does Scholarly address data security and privacy?
  Scholarly emphasizes data security with features like custom permissions and compliance with industry standards, and offers transparent information on their security practices (source).

Quotable: “Our top priority is an incredible customer experience. We work closely with our customers to make sure they get exactly what they need and that they feel supported every step of the way. You'll never be directed to some generic support rep, and the Scholarly founders are always just a click away.”

Interested in learning more or experiencing Scholarly’s support firsthand? Book a demo or explore their support resources.

Dedicated support at your fingertips

Customer success is central to how we operate. That’s why every Scholarly customer receives white-glove support.

Unparalleled support for faculty and administrators from Day 1

Our top priority is an incredible customer experience. We work closely with our customers to make sure they get exactly what they need and that they feel supported every step of the way. You'll never be directed to some generic support rep, and the Scholarly founders are always just a click away.

"I wish all of our vendors had their ducks in a row like this."

-Technology and Integrations Architect at a private research university

Intentional and customized onboarding

We build custom onboarding plans for each customer and assign dedicated resources to support throughout the process.

Our process typically takes 12-20 weeks depending on the scope, and we set clear milestones and expectations at the project start to ensure a successful implementation.

Dedicated faculty support

We support faculty at every step in the process, including in-person training, webinars, office hour sessions, and comprehensive help resources. We’ve got the support resources to ensure that faculty thrive with Scholarly.